At RugWiser, we are dedicated to ensuring your satisfaction with our products. This Refund Policy explains the conditions under which you can receive a refund and the process for requesting one. Please read this policy carefully to understand your rights and our obligations.
Company Name: RugWiser
Address: Unit 44 46 Market Hall, Woodgreen Shopping City, Wood Green, London, N22 6YE
Email: info@rugwiser.com
To be eligible for a refund, your item must be:
You have 30 days from the date of purchase to request a refund. If 30 days have passed since your purchase, we cannot offer you a refund or exchange.
Certain items are exempt from being refunded. These include:
To request a refund, please contact us at info@rugwiser.com with your order number and the reason for your request. We will provide you with a return authorization and instructions on how to proceed.
Once you have received return authorization, package the item securely in its original packaging, including all tags, accessories, and documentation. Clearly mark the return authorization number on the package and ship it to:
RugWiser
Returns Department
Unit 44 46 Market Hall, Woodgreen Shopping City, Wood Green, London, N22 6YE
You are responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable.
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 10 business days.
If you haven’t received a refund yet:
Contact your bank. There is often some processing time before a refund is posted.
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at info@rugwiser.com for further instructions.
If you have any questions about our Refund Policy, please contact us at:
RugWiser
Unit 44 46 Market Hall, Woodgreen Shopping City, Wood Green, London, N22 6YE
Email: info@rugwiser.com
