Q: Where is RugWiser located?
A: We are located at Unit 44 46 Market Hall, Woodgreen Shopping City, Wood Green, London, N22 6YE.
Q: How can I contact RugWiser?
A: You can contact us via email at info@rugwiser.com.
Q: What payment methods do you accept?
A: We accept all major credit cards, PayPal, and other secure payment methods.
Q: Can I change or cancel my order?
A: Orders can be changed or canceled within 24 hours of placement. Contact us at info@rugwiser.com for assistance.
Q: Do you offer international shipping?
A: Currently, we only ship within the UK. Check back for updates on international shipping.
Q: How long will my order take to arrive?
A: Standard delivery usually takes 3-5 business days. Express delivery options are available at checkout.
Q: How much does shipping cost?
A: We offer free standard shipping on all orders. Express delivery costs vary based on location and order size.
Q: What is your return policy?
A: You can return unused items in their original packaging within 30 days of purchase. Please contact info@rugwiser.com for a return authorization.
Q: How do I return an item?
A: Contact us at info@rugwiser.com to initiate a return. Include your order number and reason for return. You are responsible for return shipping costs.
Q: When will I receive my refund?
A: Refunds are processed within 10 business days of receiving the returned item. Refunds will be issued to the original payment method.
Q: Do you offer custom or personalized rugs?
A: Yes, we offer custom and personalized rug options. Please contact us for more details.
Q: How do I care for my rug?
A: Each rug comes with specific care instructions. Generally, regular vacuuming and spot cleaning with mild detergent are recommended.
Q: How do I create an account?
A: You can create an account by clicking on the ‘Sign Up’ button on our website and filling out the required information.
Q: How do I unsubscribe from the newsletter?
A: You can unsubscribe by clicking the ‘Unsubscribe’ link at the bottom of any newsletter email.
Q: Do you offer gift cards?
A: Yes, we offer gift cards in various denominations. They can be purchased online and are sent via email.
Q: How can I leave a review for a product?
A: After purchasing a product, you will receive an email with a link to leave a review. Alternatively, you can leave a review on the product page on our website.
For more information, visit our website or contact us at info@rugwiser.com.
